Call Us (03) 5282 1286



Express Arrivals Queue For Our Busy Days!

Express Arrivals Queue For Our Busy Days!

For anyone who has been here on a busy check-in day will know how crazy it can get, with lines out the door!
To help with this we have devised an express arrivals queue for those specific days.
Hopefully with this service we can get both your pet and family on your holidays ASAP!

Who: available for anyone who has all their paper work, food, medication etc. all prepared in advance to check-in
What: a second queue for prepared people ready to drop their pets off and go on holiday ASAP.
When: everyone will be prompted well in advance about when these special days will occur, expect them around busy holiday periods (Easter Thursday, Christmas, etc).
Where: The Pets Hotel Country Club Reception
Why: To give a little more time back to you guys and catering to your holiday needs.

How to join the Express Arrivals Queue

In order to be listed in our Express Arrivals list for the day, you will need to ensure that all items relevant for your pet’s holiday have been supplied to The Pets Hotel Country Club prior to your scheduled arrival date.

Please see relevant items listed below to assist in your preparation:

  • Your anticipated time of arrival must be advised to our team.
  • Account paid prior to the day of arrival. This can be done by credit card authorisation or funds transfer (upon request).
  • All current Vaccination records for all pets should be on file at The Pets Hotel Country Club prior to arrival (if you have not provided this previously, a copy can be forwarded by email to
  • Client Agreement should be read signed and returned in advance.
  • All relevant paperwork (specific to their pet and/or stay) to be filled out and emailed through to reception prior to check-in (can be mailed) See table below.
  • *all relevant paperwork can be found at here


Important notes:

  • All documents must be returned to The Pets Hotel Country Club by close of business 2-days prior to arrival. This will allow reception to ensure all details are correctly filled out, and highlight any issues before check-in.

  • The Pets Hotel Country Club team will need to confirm on arrival, any recent changes for each pet, the quantity of own food and medication provided with the pet, as well as ensuring that the veterinary labels match the information completed on the authorisation form. This is a necessary process that cannot be avoided or rushed, and we appreciate your understanding.

  • As this is a VERY new service we are keen to collect as much feedback as we can, so we can perfect the process!

Fingers crossed we are successful!!

signature logoThank you,

The Pets Hotel Country Club Team!



About Us

The Pets Hotel Country Club is situated at Elcho Park and boasts a history that dates back 150 years! The bluestone cottage was originally built in 1867 as the gatehouse to the Elcho Homestead located on the hill on Bacchus Marsh Road and was part of a 4,000 acre estate.

Read more


  • Thank you so much to the staff at Elcho Park Pet Hotel! This was the first time leaving our Mac for more than a night and I was so worried as to how he'd go! Staff were very understanding with this worried mum ringing to check on her puppy! He's come home so relaxed and happy and just want some cuddle time! Highly recommend to anyone needing to leave their pets! Thank you all from the De Marchi's and Mac!

    Jessie Henley April 7th 2015 (Facebook)
  • (5 stars) We have 2 high maintenance rescue dogs that have been institutionalised to stay in our local kennels. Unfortunately they were closed over a period recently and we needed to look elsewhere. Elcho Park was recommended to us by our local kennels and we travelled down from Ballan to do a trial. Jocelyn was exceptional and talked us through a long list of obviously well established and used procedures they have in place for difficult to handle dogs. We then subsequently met Ellen and Marnie at check in and check out who were equally knowledgeable, relaxed with handling the boys and encouraging of us keeping in touch to see how the boys progressed. We rang every day!!! Our littlest initially refused to eat which meant he wasn't getting some medication. The girls were extremely creative about getting him comfortable with lots of different snacks, food choices, hiding v crushing up etc. They also went to great lengths to spend time at the pens so he would be more trusting and relaxed. Perseverance paid off and for that we are so grateful. They also came home relaxed, happy and very vocal ... sadly no bark issues here!!! I will agree with others that the pens were a little on the smelly side and the facility does look quite tired and in need of a little love. That said the pens we had the boys in were spotlessly clean and there was lots of clean fresh water when we arrived unannounced to pick them up just after 8:30am Tuesday. All I can say is the team there really is amazing, the efforts they went to working with us was beyond impressive and their commitment to the animals in their care unquestionable. 5 stars from us ☺

    Michelle Hocking (Google Reviews)
  • (5 stars) Rocky love there service he never says a bad word about them.

    Lara Wreckers (Google Reviews)
  • 1
  • 2
  • 3
View More

Find Us On Facebook

Contact Information
Phone: (03) 5282 1286

Monday, Tuesday, Thursday & Friday 8.30am to 5.45pm
Wednesday 8:30am to 10:30am
Saturday 8:30am to 12:45pm
Sunday 11:00am to 5:00pm
Public Holidays CLOSED


170 Elcho Road
Lara Vic. 3212