The most important reason to come to The Country Club is 'peace of mind'. Read what our clients have to say about us 'click here'
Family owned with over 35 years' experience in pet care
The spectacular open spaces
Free dog temperament assessments
Morning dog play included with every stay
Superior customer service
Open 7-days per week
Huge variety of services and activities to keep your pet busy during their holiday
24hr security – residence on site for peace of mind
Guest suites are designed to ensure maximum hygiene and minimise stress
Suites are kept clean and sanitary throughout the day
Luxury Suites furnished with flat screen TV's as well as own large private yard catering for the most discerning of customers
Bath treatment for all dogs
Super-Premium quality food supplied to all pets
Our facility is a registered Domestic Animal Business and is inspected yearly to ensure we meet all the Code of Practice standards
We exceed the industry's Code of Practice in relation to our cat and dog suite size, ventilation, and security
Each dog guest receives a special collar each time they check in, which has important information for The Country Club team:- i.e. name, breed and sex
We will not let your beloved pet go home stinky or in a mess!
We offer training, boarding, and Doggy Day Care
We look after dogs, cats, birds, rabbits, ferrets and more! (please call for more information)
The Pets Hotel Country Club is situated at Elcho Park and boasts a history that dates back 150 years! The bluestone cottage was originally built in 1867 as the gatehouse to the Elcho Homestead located on the hill on Bacchus Marsh Road and was part of a 4,000 acre estate.
Thank you so much to the staff at Elcho Park Pet Hotel! This was the first time leaving our Mac for more than a night and I was so worried as to how he'd go! Staff were very understanding with this worried mum ringing to check on her puppy! He's come home so relaxed and happy and just want some cuddle time! Highly recommend to anyone needing to leave their pets! Thank you all from the De Marchi's and Mac!
We have 2 high maintenance rescue dogs that have been institutionalised to stay in our local kennels. Unfortunately they were closed over a period recently and we needed to look elsewhere. Elcho Park was recommended to us by our local kennels and we travelled down from Ballan to do a trial. Jocelyn was exceptional and talked us through a long list of obviously well established and used procedures they have in place for difficult to handle dogs. We then subsequently met Ellen and Marnie at check in and check out who were equally knowledgeable, relaxed with handling the boys and encouraging of us keeping in touch to see how the boys progressed. We rang every day!!! Our littlest initially refused to eat which meant he wasn't getting some medication. The girls were extremely creative about getting him comfortable with lots of different snacks, food choices, hiding v crushing up etc. They also went to great lengths to spend time at the pens so he would be more trusting and relaxed. Perseverance paid off and for that we are so grateful. They also came home relaxed, happy and very vocal ... sadly no bark issues here!!! I will agree with others that the pens were a little on the smelly side and the facility does look quite tired and in need of a little love. That said the pens we had the boys in were spotlessly clean and there was lots of clean fresh water when we arrived unannounced to pick them up just after 8:30am Tuesday. All I can say is the team there really is amazing, the efforts they went to working with us was beyond impressive and their commitment to the animals in their care unquestionable. 5 stars from us ☺
Rocky love there service he never says a bad word about them.