Amazing care for our fur-babies! (5 stars) Being the fussy pet owners we are, we are very picky when it comes to where our dogs stay while we go on holidays and Elcho was just amazing!! Ellen and her staff are soooo caring that our doggies were almost sad to leave! I bugged the staff a lot on Facebook to check in on them and whatever time of the day it was their friendly staff always replied practically within minutes and even sent me photos!! Would 100% recommend for your fur-babies, they would be in great hands at Elcho!!
Thank you to everyone at Elcho who looked after our Winnie over the years. Winnie went to heaven five weeks ago and one of her greatest joys was staying at Elcho - she would jump out of the car and barely look back - straight behind the desk looking for food (a lunch box usually). Even at 14 years old, poor eyesight and wobbly back legs, the happiness being there never diminished. All part of the wonderful memories of our girl. Thank you and Merry Xmas to you all.
Thank you so much for taking great care of our Lucy for nearly 2 weeks...we've never been away from her for that long but were comforted knowing she was in great hands. Thanks a million. Xx
Perfect for all breeds! (5 stars) My French Bulldog Lola loves her holidays at Elcho Park Pet Hotel! We have tried other places in the past but have not felt the same level of care was given. We love the dedicated care and understanding at Elcho Park! Being a Frenchie and struggling in the heat, it is good to know that she is in an air conditioned room and will be safe on hot days. I would highly recommend for anyone who wants to know their pets are having a safe and fun time while they are away! Thank you to the staff and we will see you again at Easter! :)
(5 stars) We have 2 high maintenance rescue dogs that have been institutionalised to stay in our local kennels. Unfortunately they were closed over a period recently and we needed to look elsewhere. Elcho Park was recommended to us by our local kennels and we travelled down from Ballan to do a trial. Jocelyn was exceptional and talked us through a long list of obviously well established and used procedures they have in place for difficult to handle dogs. We then subsequently met Ellen and Marnie at check in and check out who were equally knowledgeable, relaxed with handling the boys and encouraging of us keeping in touch to see how the boys progressed. We rang every day!!! Our littlest initially refused to eat which meant he wasn't getting some medication. The girls were extremely creative about getting him comfortable with lots of different snacks, food choices, hiding v crushing up etc. They also went to great lengths to spend time at the pens so he would be more trusting and relaxed. Perseverance paid off and for that we are so grateful. They also came home relaxed, happy and very vocal ... sadly no bark issues here!!! I will agree with others that the pens were a little on the smelly side and the facility does look quite tired and in need of a little love. That said the pens we had the boys in were spotlessly clean and there was lots of clean fresh water when we arrived unannounced to pick them up just after 8:30am Tuesday. All I can say is the team there really is amazing, the efforts they went to working with us was beyond impressive and their commitment to the animals in their care unquestionable. 5 stars from us ☺
(5 stars) Rocky love there service he never says a bad word about them.
Thank you so much to the staff at Elcho Park Pet Hotel! This was the first time leaving our Mac for more than a night and I was so worried as to how he'd go! Staff were very understanding with this worried mum ringing to check on her puppy! He's come home so relaxed and happy and just want some cuddle time! Highly recommend to anyone needing to leave their pets! Thank you all from the De Marchi's and Mac!