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December 2017

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The Pets Hotel Country Club End of Year Wrap!

It seems that each year is going faster and faster! We are all trying to fit so much in and get so much done and while this time of year seems to the one of the busiest, it is also a wonderful opportunity to reflect.Pets Hotel Country Club Black and Gold low res

Our regular clients would have noticed a drastic change each time they visit us; with demolition of our old office and operations buildings being the main focus of the last few months. We can happily say this is now completed and we are ready to commence building. Although as always with these projects, it is now a waiting game for final building approvals as well as the builder’s availability to get going at this time of year.

Therefore, we will be in our ‘lovely’ site office a little longer. We appreciate everyone’s patience with these works. We cannot wait until they are completed and we can show off what is now many months of hard work.



Helpful Links!

We are just over 2 weeks away from Christmas! For those of you who are lucky enough to be staying with us during this busy time here are a few links that might be of help to make check-in and check-out as smooth as possible;

FOR EXPRESS CHECK-IN:filling-out-form





Please have all medications and special diet food (if required) labelled and accompanied by our Medication/Special Diet forms.

  •  Medications must be labelled by a vet, for legal requirements we must administer the amount specified on the package label.
  • Special diet food that has not been portioned into meals will incur a $2.50 surcharge per meal.

 We cannot accept ANY bedding or toys. We supply everything your pets need.

Christmas Holiday Hours

  • Saturday 23rd December: 8:30am – 12:45pm
  • Sunday 24th December: 9:00am – 3:00pmXmas
  • Monday 25th December: CLOSED
  • Tuesday 26th December: CLOSED
  • Wednesday 27th December: 8:30am – 5:45pm
  • Thursday 28th December: 8:30am – 5:45pm
  • Friday 29th December: 8:30am – 5:45pm
  • Saturday 30th December: 8:30am – 12:45pm
  • Sunday 31st January: 9:00am – 3:00pm
  • Monday 1st January: CLOSED
  • Tuesday 2nd January: 8:30am – 5:45pm

Following days trade as normal.

The Pets Hotel Country Club Howl-O-Ween Party!

Howl O Ween

We would like to say a huge thanks to everyone who came in for our Howl-O-Ween Party on the 31st of October! The Pets Hotel Country Club played host to a great number of superheros, pumpkins, fairies, bats and many more 'creatures' for the day. The staff would like to give a huge congratulations to all the fur mums and dads that helped their munchkins dress up, we had heaps and heaps and heaps of fun!

To check out the full album, click here.



Daycare Christmas Break-Up Party

The Pets Hotel Country Club Daycare Christmas PartyTuesday 17th December 1

Due to The Pets Hotel Country Club looking after so many pets over the Christmas and New Year holidays, Daycare will be unavailable from Wednesday 20th December to Sunday 7th of January 2018.

We will however have an end of year break up party on Tuesday the 19th December to celebrate a great year! Daycare will be discounted to $25 for the day and we welcome all to come dressed up in their best outfits for this special day.

We will miss anyone who isn’t staying with us during our Christmas and New Year period. We wish you all a very big Happy Holidays from The Pets Hotel Country Club and can’t wait to see you all again in 2018!



Did You Know?!

2.3 billion people across the world don't have access to a toilet. That's roughly 40% of the global population and means that around 289,000 children under five die every year from diarrhoeal diseases caused by poor water and sanitation. That's almost 800 children per day, or one child every two minutes….

That’s why The Pets Hotel Country Club chooses to use ‘Who Gives A Crap’ toilet paper! They make all of their products with environmentally friendly materials, and donate 50% of their profits to help build toilets for those in need.

We think looking after the world is very important, whether that be puppies and kittens or our fellow human beings! Check out Who Gives A Crap for yourself now!

Who Gives A Crap

Source: Who Gives A Crap



Pet Quote


“What happens under the mistletoe, stays under the mistletoe…”

Complimentary V.I.P. (Very Important Pet) Offer


About Us

The Pets Hotel Country Club is situated at Elcho Park and boasts a history that dates back 150 years! The bluestone cottage was originally built in 1867 as the gatehouse to the Elcho Homestead located on the hill on Bacchus Marsh Road and was part of a 4,000 acre estate.

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  • Thank you so much to the staff at Elcho Park Pet Hotel! This was the first time leaving our Mac for more than a night and I was so worried as to how he'd go! Staff were very understanding with this worried mum ringing to check on her puppy! He's come home so relaxed and happy and just want some cuddle time! Highly recommend to anyone needing to leave their pets! Thank you all from the De Marchi's and Mac!

    Jessie Henley April 7th 2015 (Facebook)
  • (5 stars) We have 2 high maintenance rescue dogs that have been institutionalised to stay in our local kennels. Unfortunately they were closed over a period recently and we needed to look elsewhere. Elcho Park was recommended to us by our local kennels and we travelled down from Ballan to do a trial. Jocelyn was exceptional and talked us through a long list of obviously well established and used procedures they have in place for difficult to handle dogs. We then subsequently met Ellen and Marnie at check in and check out who were equally knowledgeable, relaxed with handling the boys and encouraging of us keeping in touch to see how the boys progressed. We rang every day!!! Our littlest initially refused to eat which meant he wasn't getting some medication. The girls were extremely creative about getting him comfortable with lots of different snacks, food choices, hiding v crushing up etc. They also went to great lengths to spend time at the pens so he would be more trusting and relaxed. Perseverance paid off and for that we are so grateful. They also came home relaxed, happy and very vocal ... sadly no bark issues here!!! I will agree with others that the pens were a little on the smelly side and the facility does look quite tired and in need of a little love. That said the pens we had the boys in were spotlessly clean and there was lots of clean fresh water when we arrived unannounced to pick them up just after 8:30am Tuesday. All I can say is the team there really is amazing, the efforts they went to working with us was beyond impressive and their commitment to the animals in their care unquestionable. 5 stars from us ☺

    Michelle Hocking (Google Reviews)
  • (5 stars) Rocky love there service he never says a bad word about them.

    Lara Wreckers (Google Reviews)
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Contact Information

Phone: (03) 5282 1286

Monday, Tuesday, Thursday & Friday 8.30am to 5.45pm
Wednesday 8:30am to 10:30am
Saturday 8:30am to 12:45pm
Sunday 11:00am to 5:00pm
Public Holidays CLOSED


170 Elcho Road
Lara Vic. 3212