Call Us (03) 5282 1286



Hotel Staff / Careers


Position Title Shift Supervisor (Part-Time)   
Short Description Part-time position available for a highly motivated and organised person to join our talented team of pet care providers.
Work Type Part-Time (26 hours per week)
Salary $46,000 + Superannuation, Pro Rata.
Location Lara, VIC, Australia

About The Pets Hotel

Country Club


The Pets Hotel Country Club is situated at Elcho Park and boasts a history that dates back 150 years!

While the whole estate has had many functions over the years, the property at 170 Elcho Road has operated as a boarding establishment for dogs since the 1960’s. 

Now in its newest reincarnation, The Pets Hotel Country Club is still very much a family business! The Hill family have owned and run this business for more than 20 years; and they are renowned for the expert care and service that they provide to all their clients.   

This expertise has been combined with years of research and planning to deliver local pet owners with a facility that offers maximum comfort and maximum safety. 

The facility has been designed to ensure the very best for pets and peace of mind for pet owners. At The Pets Hotel Country Club, V.I.P stands for Very Important Pets and Very Important People.  

The Pets Hotel Country Club is the leader of the pet care pack and provides all pet owners with a boarding and pet minding alternative at a very reasonable price.


About the role   


Working within a small, highly focused team this is a diverse and at times complex role that will suit a process driven, self-starter who has an exceptional attention to detail and ability to handle multiple and varied tasks simultaneously in a fast paced environment.

Reporting directly to the CEO and working closely with the Full-Time Shift Supervisor, this person will be crucial in the delivery of The Pets Hotel Country Club’s key aims and objectives of providing the best pet care for our V.I.P.s.

This Part-Time position is 26-hours per week spread over 4-days, including every second weekend.

You will…

  • Manage and maintain the highest standards of pet care.
  • Be the first point of contact for all our valued clients.
  • Provide world class customer service.
  • Be a leader to our Team of Pet Attendants.
  • Achieve and exceed service and sales targets.
  • Monitor and replenish stock.
  • Know how to represent The Pets Hotel Country Club brand.


To be successful in this

 Position you must have

  • Previous experience (minimum 2 years) in a similarly complex role; within the pet industry is desirable but not necessary.
  • Outstanding customer service skills.
  • Ability to work autonomously as well as within a team.
  • Exceptional organisational skills.
  • A superior attention to detail and observational skills.
  • Ability to handle multiple and varied tasks simultaneously in a fast paced environment.
  • A high degree of common sense and initiative.
  • Excellent time-management skills.
  • The physical ability to work in an active outdoor environment.
  • A strong empathy with animals.
  • A sound knowledge of animal behavior; having previous vet nursing or animal care experience or qualifications would be highly regarded.
  • A huge passion for pets.

Why work for The Pets

Hotel Country Club?


The Pets Hotel Country Club is the leader of the pet care pack and provides all pet owners with the best boarding and pet minding alternative at a very reasonable price.

We have an exciting period ahead with new building developments and an open work environment which is continually researching the best pet-care techniques and practices.

When you join The Pets Hotel Country Club family you also gain:

  • Pay schedule above Award wages with all penalty rates included.
  • Training and development opportunities.
  • A generous team discount.
  • A smart and elegant uniform.
  • The ability to play with pets and bring your pet to work with you every day.
  • The chance to be part of a small business built on family values.

File Attachments
to refer to                                       


Please carefully read the following Position Descriptions which cover the main tasks and duties of this role. 

How To Apply


Applications should be forwarded to The Pets Hotel Country Club by Close of Business, Friday 24th November, 2017.

Preferred Format: As a guide, we prefer a 1-page letter of introduction and an accompanying CV of no more than 6 pages, merged as one PDF file and saved with the following file name: Shift Supervisor - The Pets Hotel Country Club - <<Your Name>>

This information should be sent electronically to with the subject identifier of the email to be formatted as follows:

Shift Supervisor - The Pets Hotel Country Club - <<Your Name>> 

Please apply as soon as possible to avoid missing this opportunity. The Pets Hotel Country Club reserves the right to close applications at any stage of the recruitment process if we feel we have received a sufficiently strong candidate group.

Applicants must be legally entitled to work in Australia.


Closing Date

Friday 24th November 2017

Applicants to be available for interviews from 28th-30th November.


Apply to


Lauren Hill, CEO, The Pets Hotel Country Club


Phone (work)


(03) 5282-1286









hotel staff img

Looking for a position in the animal care industry? The Pets Hotel Country Club offers you the opportunity to work in a job that you enjoy. The Country Club recruits responsible, devoted, and detail-oriented animal care professionals and expect them to perform their jobs superbly in an interesting, and enjoyable working environment.

The Country Club is regularly looking for people guided by passionately held goals, beliefs and principles. It is our employees who set us apart from our competitors; an intangible quality that keeps our valued customers and pet guests returning again and again and drives us to deliver the best service in the industry.

In order to continue to deliver the best service in the industry, we require that all of our employees be responsible, devoted and passionate about their positions with both a love for animals and a desire to delight our customers with a positive attitude, cordial greeting, and warm smile.

To become part of our exciting and rewarding team, please submit an expression of interest to

The Country Club staff are expected to be available for work during times of need – including weekends, public holidays and school holiday periods. 




About Us

The Pets Hotel Country Club is situated at Elcho Park and boasts a history that dates back 150 years! The bluestone cottage was originally built in 1867 as the gatehouse to the Elcho Homestead located on the hill on Bacchus Marsh Road and was part of a 4,000 acre estate.

Read more


  • Thank you so much to the staff at Elcho Park Pet Hotel! This was the first time leaving our Mac for more than a night and I was so worried as to how he'd go! Staff were very understanding with this worried mum ringing to check on her puppy! He's come home so relaxed and happy and just want some cuddle time! Highly recommend to anyone needing to leave their pets! Thank you all from the De Marchi's and Mac!

    Jessie Henley April 7th 2015 (Facebook)
  • (5 stars) We have 2 high maintenance rescue dogs that have been institutionalised to stay in our local kennels. Unfortunately they were closed over a period recently and we needed to look elsewhere. Elcho Park was recommended to us by our local kennels and we travelled down from Ballan to do a trial. Jocelyn was exceptional and talked us through a long list of obviously well established and used procedures they have in place for difficult to handle dogs. We then subsequently met Ellen and Marnie at check in and check out who were equally knowledgeable, relaxed with handling the boys and encouraging of us keeping in touch to see how the boys progressed. We rang every day!!! Our littlest initially refused to eat which meant he wasn't getting some medication. The girls were extremely creative about getting him comfortable with lots of different snacks, food choices, hiding v crushing up etc. They also went to great lengths to spend time at the pens so he would be more trusting and relaxed. Perseverance paid off and for that we are so grateful. They also came home relaxed, happy and very vocal ... sadly no bark issues here!!! I will agree with others that the pens were a little on the smelly side and the facility does look quite tired and in need of a little love. That said the pens we had the boys in were spotlessly clean and there was lots of clean fresh water when we arrived unannounced to pick them up just after 8:30am Tuesday. All I can say is the team there really is amazing, the efforts they went to working with us was beyond impressive and their commitment to the animals in their care unquestionable. 5 stars from us ☺

    Michelle Hocking (Google Reviews)
  • (5 stars) Rocky love there service he never says a bad word about them.

    Lara Wreckers (Google Reviews)
  • 1
  • 2
  • 3
View More

Find Us On Facebook

Contact Information

Phone: (03) 5282 1286

Monday, Tuesday, Thursday & Friday 8.30am to 5.45pm
Wednesday 8:30am to 10:30am
Saturday 8:30am to 12:45pm
Sunday 11:00am to 5:00pm
Public Holidays CLOSED


170 Elcho Road
Lara Vic. 3212